Responsible Gaming at Spinshark Casino

Gambling should stay what it was meant to be: a paid form of entertainment with a budget you chose in advance. We built this page so you can find every safeguard in one place, and so you know exactly who to contact when something does not feel right.

Our Commitment to Your Wellbeing

Since we launched in 2023 under licence OGL/1748/0912 from the Curaçao Gaming Control Board, player protection has been part of how we operate rather than a page we hide in the footer. Our systems review play patterns around the clock for markers of harm, such as sharp increases in deposit frequency, prolonged sessions or repeated losses followed by immediate top-ups. When those markers appear, a trained member of our team reaches out privately and offers a limits review before the situation escalates.

Reality checks are switched on for every account by default. You will see a session timer at hourly intervals, showing time spent and net result since you logged in. If you ever want us to remove or loosen a limit you set yourself, we apply a 24-hour cooling period on that request, because decisions made mid-session are rarely decisions made calmly.

Know the Warning Signs

Problem gambling rarely announces itself. It tends to arrive as a series of small, reasonable-seeming steps, which is why we ask you to read this list honestly and without judgement. If two or more points describe your play, it is worth speaking to us or to one of the helplines further down this page.

• Chasing losses: returning straight after a losing session specifically to win the money back.
• Borrowing to gamble: using credit cards, loans, money lent by friends or household funds to keep playing.
• Hiding your play: closing tabs when someone walks in, or giving false answers about time or money spent.
• Mood shifts tied to results: irritability, restlessness or anxiety when you cannot play or after a losing night.
• Escalating stakes: needing bigger bets to feel the same level of engagement as before.
• Gambling past your planned stop: sessions running hours beyond the limit you set for yourself.
• Neglecting commitments: sleep, work, study or family time regularly displaced by play.
• Failed attempts to cut down: trying to reduce or stop several times without success.

Tools You Can Set Today

Every tool below is free, applies instantly and stays in your control through the Responsible Gaming tab of your account profile. Our support team can activate any of them for you by live chat or email at [email protected], 24 hours a day.

• Deposit limits: cap the amount you can deposit per day, week or month, from as little as £20.
• Loss limits: restrict net losses over a chosen period, which stops play once the threshold is reached.
• Wagering limits: limit total stakes placed, regardless of whether you win or lose.
• Session reminders: pop-up reality checks at intervals from 15 minutes upwards, showing time played and net result.
• Session timeouts: a short break of your chosen length that logs you out automatically.
• Cooling-off periods: a temporary closure of 24 hours to 30 days that cannot be lifted early.
• Self-exclusion: a longer, firmer block described in full in the next section.

How Self-Exclusion Works

Self-exclusion is the strongest tool we offer. You can request it yourself in the Responsible Gaming tab, or ask any support agent to apply it on your behalf. Once active, your account is closed to deposits, play and promotional communication for the full duration, and we close any duplicate accounts we identify as belonging to you.

Your remaining balance is refunded to a withdrawal method you nominate, typically within 0 to 24 hours for e-wallets and crypto and 1 to 3 business days for cards or bank transfer. Open bets that have already settled by the time exclusion begins are settled normally and paid out with the rest. Unsettled bets are voided and stakes returned.

Fixed exclusions of 24 hours, 7 days, 30 days or 6 months end automatically at expiry, and you then log in again with a fresh password. A permanent exclusion cannot be reversed by us at any point, on any request, through any channel. During a fixed exclusion, reactivation before the end date is not possible either; if you feel ready earlier, that is exactly the moment to use a helpline instead.

Keeping Gambling Away From Minors

You must be 18 or over to hold an account with us, and we enforce this at both ends of the relationship. Photo ID, proof of address and payment method verification are required before your first withdrawal, and accounts that fail age checks are closed with deposits returned to the source. Our game lobbies, promotions and advertising are designed and targeted for adults only.

If children or teenagers can reach your device, please use parental control software such as Qustodio, Net Nanny or GamBan to block gambling sites at device level, and keep your login details private. Never let a minor watch you play with your account open, and never use gambling as a form of entertainment for the family.

Where to Find Independent Help

Sometimes the most useful conversation is with someone outside the casino entirely. These UK organisations are free, confidential and independent of us, and their advisers speak with people in your situation every day.

Talk to Us Directly

Our responsible-gambling desk answers every message personally, and no request of this kind is ever met with a retention offer or an upsell. That is a promise. You will not lose access to your funds or your account history by asking for help, and there is no judgement from our side, only practical steps.

Reach us through live chat on the website at any hour, or email [email protected] with the subject line "Responsible Gaming" so your message is routed to the trained team first. When you write, tell us what you would like: a limit, a break or a full exclusion, and we will action it and confirm in writing.

Frequently Asked Questions

Can I reverse a deposit limit I set myself?

Loosening or removing a self-set limit triggers a 24-hour cooling period before the change takes effect. Tightening a limit applies instantly.

What happens to my balance if I self-exclude?

Your remaining balance is refunded to a withdrawal method you nominate, typically within 0 to 24 hours for e-wallets and crypto and 1 to 3 business days for cards or bank transfer.

Is GAMSTOP the same as self-exclusion at Spinshark Casino?

No. Our self-exclusion covers only your account with us. GAMSTOP is a free UK register that blocks you across all licensed UK gambling operators at once, and we encourage you to use both if you feel it is needed.

Do you charge fees for using responsible-gaming tools?

No. Every limit, reminder, cooling-off period and self-exclusion is free, and there are no withdrawal fees when your balance is refunded.