Spinshark Casino Terms and Conditions

These Terms and Conditions govern your use of our platform at spinshark-casino.co.uk. By registering an account you accept every clause set out below, so please read them in full before you play.

Accepting Our Terms

These terms form a binding agreement between you and us. They take effect the moment you complete registration and create an account with our platform, and they remain in force for as long as that account exists. If you do not agree with any part of this document, you must not register or place wagers with us.

Your continued use of our platform after we publish an updated version of these terms counts as acceptance of the changes. We recommend that you revisit this page regularly, because the version displayed here at any given time is the only version that applies to your play.

1. Registration and any wager placed on our platform confirm your acceptance of these terms in full.
2. You confirm that you have read, understood and agreed to be bound by every clause on this page.
3. Where any clause conflicts with the mandatory law of your jurisdiction, that mandatory law prevails for residents of that jurisdiction.

Who May Register

You must be at least 18 years old, or the minimum legal gambling age in your country of residence if that age is higher, to open an account with us. We operate under licence number OGL/2023/1748/0912 issued by the Curaçao Gaming Control Board, and we apply this age threshold without exception.

Residents of the United States, France, the Netherlands, Belgium, Spain, Italy and Portugal may not hold an account or place wagers with us. Each player may hold one account only. Opening a second account under any name, email address or device is a material breach of these terms.

Before your first withdrawal, we require know your customer verification: a photo ID, proof of address and confirmation of the payment method you used. We may request these documents at any earlier point where the law or our licence obliges us to.

1. Provide accurate personal details at registration; false information voids the account.
2. Keep your login credentials private. You are responsible for all activity under your account.
3. Notify our support team immediately if you suspect unauthorised access to your account.

Deposits and Withdrawals

We accept deposits via Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, MiFinity, Jeton, Google Pay, MuchBetter, Bitcoin, Ethereum, Tether and Litecoin. The minimum deposit is 20 in your account currency, and the minimum withdrawal is also 20. E-wallet and crypto withdrawals are processed within 0 to 24 hours, while card and bank transfer withdrawals take 1 to 3 business days. We charge no fees of our own on either side of a transaction.

You may withdraw up to £5,000 per day, £10,000 per week and £20,000 per month. Where a withdrawal request exceeds these caps, we release the balance in instalments across consecutive periods. The first withdrawal is conditional on completed verification as described above, and we may request refreshed documents at any time afterwards.

An account that shows no login, deposit or wager for twelve consecutive months is treated as dormant. We may apply an administrative service fee to dormant accounts after giving you 30 days' written notice, and we will close the account and return any remaining balance where the fee would exceed that balance.

1. Funds must come from a source held in your own name.
2. Withdrawals are paid to the same method used for deposit wherever that method supports payouts.
3. Third-party deposits, including those from family members, are rejected and returned.

Bonus and Promotion Rules

Every bonus we offer carries its own promotional terms, and those specific terms sit alongside this section rather than replacing it. This section sets the general rules that apply to all bonuses, free spins, cashback, reload offers, tournament prizes and VIP rewards on our platform, including the welcome package.

Bonus funds are not withdrawable cash. They convert to real funds only once the stated wagering requirement is met, and wagering contributions differ by game type. Slots typically contribute in full, while table games, live games and certain listed titles contribute at a reduced rate or not at all. The promotion page for each offer names any excluded games.

While an active bonus is running, the maximum permitted bet per round or spin is limited to the amount stated in that promotion's terms, and placing bets above this limit can forfeit the bonus and any winnings derived from it.

1. Wagering requirements must be completed within the validity window stated for each promotion; unused bonus funds and winnings expire afterwards.
2. One bonus per person, household, IP address, payment account and device. Parallel claims across these are treated as misuse.
3. Bonus abuse includes, among other things, low-risk wagering patterns designed to extract bonus value, systematic bet hedging across outcomes, and withdrawing to reset a bonus cycle.
4. Where we identify misuse, we may void the bonus, remove associated winnings and, in serious or repeated cases, close the account.

Prohibited Conduct

Our platform exists for fair, recreational play, and the following conduct is prohibited without exception. If we detect any of it, we may suspend the account, cancel wagers, withhold balances and report the matter to the relevant authorities and payment providers.

Fraud and technical manipulation cover the full range of attempts to gain an unfair advantage, from exploiting software errors to intercepting or altering platform communications. We also prohibit any attempt to mask your true location, because our licence requires that we serve only permitted jurisdictions.

1. Fraudulent deposits, including payments from stolen cards or accounts.
2. Chargebacks and payment disputes raised after goods, in this case wagering credit, have been consumed.
3. Multi-accounting: holding or operating more than one account, directly or through others.
4. Bonus abuse in any form, as defined in the bonus rules section.
5. Collusion with other players, employees or affiliates to coordinate outcomes or launder funds.
6. Bots, scripts, automated tools or any software that plays or interferes with games on your behalf.
7. Use of VPNs, proxies or similar tools to disguise your location or access our platform from a restricted country.

Play Responsibly With Us

You may set deposit limits, loss limits and wager limits on your account at any time, and you may choose whether limits apply daily, weekly or monthly. You can also activate session reminders that show how long you have been playing, and take a cool-off period of between 24 hours and 30 days, during which we block access to your account.

Where you feel that gambling is harming you or someone close to you, you can request full self-exclusion. We will then close your account for the period you select, up to permanent closure, and we will refuse any attempt to re-register during that period. Support is available around the clock through our live chat and by email, and we will signpost you to GamCare, BeGambleAware and GAMSTOP for independent help.

We also accept our own obligation to act. Where our systems or our staff notice patterns consistent with gambling harm, such as sustained loss chasing or abrupt changes in deposit behaviour, we will contact you, suggest limits or self-exclusion and, where warranted, apply protective measures to your account. These decisions are taken to protect you, not to penalise you.

Closing Accounts and Complaints

You may close your account at any time, for any reason, by contacting our support team through live chat or by emailing [email protected]. We will process the closure and return any withdrawable balance to a payment method registered in your name, subject to the verification and withdrawal rules in this document. We may close an account ourselves where these terms are breached, where we are legally required to, or where an account has been dormant under the conditions described earlier.

If you have a complaint, raise it with our support team first. We will acknowledge complaints promptly and provide a substantive response, and we aim to resolve the majority of disputes at this stage. Where a complaint cannot be resolved through support, you may escalate it in line with the escalation procedure we provide, and nothing in these terms removes your right to bring a matter before the competent authority of your place of residence where local consumer law grants that right.

These terms and your relationship with us are governed by the laws applicable to our licence and operation. Courts and competent authorities retain their mandatory jurisdiction over consumers in their own jurisdictions, and this clause limits nothing that your local consumer protection law guarantees you.

1. Complaints submitted through live chat or email are logged with a reference number.
2. We respond to complaints within a reasonable period and keep you informed of progress.
3. Unresolved complaints may be escalated as set out in the escalation procedure supplied on request.

How We Update Terms

We may amend these terms at any time to reflect changes in law, our licence conditions, our games, our payment arrangements or the way we operate the platform. Amendments take effect on the date we publish the updated version on this page, and the publication date is shown at the top of the document.

Where a change materially affects your rights or obligations, we will notify you before it takes effect, either by email to your registered address or by a prominent notice shown when you next log in. Continued play after the effective date of a material change constitutes acceptance of the amended terms, so if you disagree with a change you should close your account before that date.

1. The published version on this page is the authoritative version at any moment.
2. Material changes are notified by email or on-site notice before they take effect.
3. Keeping a copy of the version in force when you registered is your responsibility, as we cannot supply superseded versions on request.

Frequently Asked Questions

How old do I have to be to open an account?

You must be at least 18 years old, or the higher minimum gambling age of your country of residence. We verify age through photo ID before your first withdrawal.

Can I hold more than one account?

No. One account per person, household, IP address and device. Additional accounts are treated as multi-accounting and may be closed with any associated winnings voided.

What happens to my account if I stop using it?

After twelve consecutive months with no login, deposit or wager, your account becomes dormant. We give 30 days' notice before any service fee applies, and we return any remaining balance if we close the account.

Can I use a VPN to access the platform?

No. Masking your location with a VPN, proxy or similar tool is prohibited conduct, and we may suspend or close accounts we detect using them.

How do I self-exclude?

Contact our support team through live chat or email and request a self-exclusion period. We will close your account for that period and refuse any attempt to re-register during it. Independent support is available from GamCare, BeGambleAware and GAMSTOP.